IntelliGrid Support

Customer support

Platform, technical, integration and account issues.

Documentation access

Access for customer administrators and authorised partners.

Billing and invoices

Invoices, payment matters and billing questions.

Security concerns

Security enquiries and responsible vulnerability reports.

Privacy and PDPA

Privacy enquiries, data protection and PDPA requests.

General enquiries

Company and product information.

Platform support

Functional questions, configuration assistance and guidance on module behaviour.

Technical support

Platform defects, performance issues and environment problems.

Integration support

Interface behaviour, connector configuration and data reconciliation with connected systems.

Account support

Users, roles, permissions, licensing and tenancy administration.

Operational support

Assistance during incidents, mobilisations and periods of unusual operational load.