Documentation
Product Documentation
Configuration and administration material for platform users. Documentation is provided to customers and authorised partners; this page sets out how it is organised.
Documentation sections
Access is provided to customer administrators and authorised partners. Existing customers can request access through support@intelligrid.asia.
Getting Started
Orientation, navigation, roles and the initial configuration sequence.
Platform Administration
Sites, buildings, location hierarchy, service categories and system settings.
Work Orders
Work types, priority matrices, approval rules, assignment logic and closure codes.
Assets
Register structure, criticality rating, QR tagging, PPM plans and document linking.
Facility Operations
Alarm handling, correlation rules, severity configuration and automation rules.
Contact Centre
Channel configuration, classification rules, SLA assignment and escalation trees.
Technician App
Deployment, device management, offline behaviour and checklist configuration.
Users & Permissions
Roles, permission scopes, contractor and tenant access, session policy.
Integrations
Connector configuration, point mapping and interface monitoring.
API
Interface reference for integration development, issued under agreement.
Need documentation access?
Existing customers and partners can request access through support@intelligrid.asia.