Workforce
Put the Right Technician in the Right Place at the Right Time
Rosters that dispatch can actually rely on — built from skills, zones, sites and availability rather than a spreadsheet updated on Fridays.
The business problem
Dispatch guesses at who is available
When the roster lives in a spreadsheet, assignment depends on a coordinator remembering who is on leave, who holds the right competency and who is already on a job across town. Coverage gaps appear at shift changes and weekends, and emergency response depends on a phone tree.
The IntelliGrid approach
Rosters that drive assignment
Shifts are planned against skill, zone, site and demand, and the resulting availability is what the work order engine uses when it assigns. Leave, on-call rotation and contractor cover are part of the same picture, so gaps are visible while there is still time to fill them.
Capabilities
Roster capabilities
Shift planning
Recurring patterns and one-off shifts across day, night and weekend coverage.
Skills and competency
Assignment restricted to technicians holding the required trade and certification.
Zones and sites
Coverage defined geographically so travel time is part of the plan.
Availability
Current status per technician: on shift, off, on leave, on-call or already committed.
Leave management
Approved leave removed from available capacity before dispatch sees it.
Emergency coverage
Named cover for priority-one events at every hour of the week.
Contractor cover
External resources rostered where in-house capacity is insufficient.
On-call teams
Rotating after-hours responsibility with escalation order.
Attendance
Actual attendance captured against the planned shift.
Workflow
From demand to performance
Business benefits
Connects with
Improve workforce coverage
We will look at your shift patterns, skills matrix and coverage obligations and how they drive dispatch.