Technician mobility

Put the Complete Work Order in Every Technician’s Hand

Jobs, asset history, documents, checklists and evidence capture in one mobile workflow — with offline support for plant rooms, basements and lift shafts.

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The business problem

The work is mobile; the system is not

Technicians receive jobs by phone call or printed sheet, work without asset history or the current manual, write findings on paper, and return to the office to type them up — or not. Evidence is a photo on a personal phone, and supervisors learn what happened at the end of the day rather than as it happens.

Job detail conveyed verbally and lostNo asset history or documentation on sitePaper records re-entered later, or neverEvidence held on personal devices

The IntelliGrid approach

The full record, on the device, in the field

The technician app carries the work order with its asset context, documents and checklist. A QR scan confirms the right equipment, evidence is captured as work proceeds, and the record syncs when connectivity returns — so supervisors see progress live and closure is complete on the spot.

Assigned jobs with priority and SLA countdownQR asset scanning with history and manualsStructured checklists, readings and photo evidenceOffline capture with sync on reconnection

What changes, by role

Technicians

Arrive knowing the asset, its history and the procedure. Close the job on site instead of writing it up later.

Supervisors

See progress, attendance and SLA risk as it happens, and reassign before a target is missed rather than after.

FM managers

Report on productivity, first-time fix and SLA performance from evidence captured in the field, not recollection.

The technician app

IntelliGrid technician mobile app showing an assigned work order with checklist and evidence capture

Interface shown with illustrative demo data.

Capabilities

In the technician’s hand

Assigned jobs

Today’s work in priority order, with location and access instructions.

Push notification

New and reassigned jobs pushed to the device immediately.

SLA countdown

Remaining time against the applicable target shown on the job.

Navigation

Directions to the site, and location detail within the building.

QR asset scanning

Scan to confirm the correct asset before work begins.

Asset history

Previous faults, work orders and readings on the equipment in hand.

Documents

Current manuals, drawings and procedures retrieved on the device.

Checklists

Task-specific steps that must be completed to close the job.

Photo evidence

Before and after images captured and attached to the work order.

Materials

Parts and consumables recorded against the asset and the job cost.

Signature

Occupant or client acceptance captured on the device.

Offline mode

Full capture without connectivity, synchronised when signal returns.

Workflow

A job on the device

Receive Navigate Identify Asset Diagnose Execute Evidence Sign-Off Close

Business benefits

Work closed on site with evidence, not written up afterwards Correct asset confirmed by scan before work starts Supervisors intervening before SLA targets are missed Parts and time captured against the asset for true cost of ownership Records complete even where there is no signal