Contractors

Bring External Contractors Into the Same Controlled Workflow

Specialist providers do a large share of the work in most buildings. They should be held to the same evidence and SLA discipline as in-house teams.

Request a Demo See Work Order Management

The business problem

Contractors managed by email and trust

Work is issued by email, attendance confirmed verbally, and a service report arrives weeks later as a PDF. Insurance and competency certificates are filed once and never rechecked. Access is granted by a permanent card, and performance is reviewed from the provider’s own figures.

Work issued outside any tracked systemCertificate currency not monitoredPermanent access credentials issued to external staffPerformance reported by the provider being assessed

The IntelliGrid approach

The same workflow, with external controls added

Contractors are onboarded with scope, insurance and competency documents that are monitored for expiry. Work is assigned in-platform with the same checklists, evidence and acceptance requirements, access is time-bound to the job, and performance is measured from your records.

Qualification and document currency monitoredWork assigned with the same evidence requirementsPermits and time-bound access tied to the work orderPerformance measured from your operational data

Capabilities

Contractor controls

Registration

Organisation, contacts, trades and covered sites recorded.

Qualification

Competency and licensing verified before work can be assigned.

Insurance

Policy currency tracked with expiry notification.

Documents

Certificates, method statements and risk assessments held on file.

Work assignment

Scoped work orders with checklists and evidence requirements.

Access

Time-bound door permissions issued against the approved job.

Permits

Permit-to-work issued and recorded for hazardous activity.

SLA

Response and rectification targets applied to contractor work.

Evidence

Photos, readings and reports captured in the platform, not emailed.

Performance

SLA compliance, first-time fix and rework measured per provider.

Audit trail

Every assignment, entry and submission attributable.

Workflow

Contractor lifecycle

Business benefits

Work assigned only to currently qualified and insured providers No permanent credentials held by external staff Evidence captured in your system at the time of work Performance comparisons based on your own records A defensible audit trail for every external attendance

Connects with

Work order engine Smart locks / access control Document centre SLA engine ERP / procurement

See integration architecture →

Frequently asked

Can IntelliGrid manage contractors as well as in-house teams?

Yes. Contractor organisations are onboarded with scope and document requirements, receive assigned work orders with the same checklist and evidence obligations as internal technicians, and are measured on SLA compliance from the platform’s own records.