Live operations

Real-Time Visibility Across Every Facility System

Faults, alarms, asset condition and IoT telemetry from every connected system, normalised into one operational view — and converted into assigned work without manual re-entry.

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The business problem

Fragmented BMS, CCMS and IoT data

Each system has its own console, alarm vocabulary and export format. Operators watch several screens at once, alarms are acknowledged without a record, duplicate events from one root cause generate several call-outs, and the link between a fault and the work that resolved it is reconstructed afterwards — if at all.

Multiple consoles with no shared priorityAlarm floods from a single underlying faultNo asset context attached to an incoming eventAcknowledgement without an attributable record

The IntelliGrid approach

One normalised operations layer

Signals are mapped to the asset and location register, enriched with condition and maintenance history, correlated into single incidents and ranked by severity and operational impact. Conversion to a work order carries all of that context forward, keeping the chain of evidence intact from detection to closure.

Events deduplicated and correlated into one incidentAsset history and documents attached automaticallyExplicit incident ownership and status historyOne-step conversion to an assigned work order

The live operations screen

Facility live operations dashboard with alarms, system status and asset telemetry

Interface shown with illustrative demo data.

Capabilities

What the live operations module does

Built for the operator on shift: one queue, clear ownership, and enough context to make a dispatch decision without opening another system.

Alarm management

Severity-ranked alarms with owner, location, time-in-state and acknowledgement recorded against a named user.

Asset-context enrichment

Every event arrives with the asset record, criticality, warranty status, maintenance history and linked documents.

Event correlation

Related alarms from one root cause are grouped into a single incident with one owner instead of several tickets.

Live equipment telemetry

Temperature, pressure, vibration, flow, power quality and air quality trends alongside the alarm that raised them.

Building and system hierarchy

Navigate portfolio, site, building, floor, zone, system and asset without leaving the operations view.

Floor and location filtering

Filter the queue to a block, floor, zone or tenancy when work is being coordinated locally.

Alert acknowledgement

Acknowledge, reassign, suppress with reason, or escalate — each action written to the audit trail.

Incident ownership

Named ownership from the moment an incident is raised, with handover recorded across shifts.

Status history

A complete timeline per incident: detected, acknowledged, dispatched, attended, rectified, closed.

Automated work order generation

Rules convert qualifying events into work orders with asset, priority, SLA and assignee pre-filled.

Workflow

From building system to technician

STEP 1

Building Systems

BMS, CCMS, SCADA and IoT devices raise events and stream telemetry.

STEP 2

Gateway

Events and readings are collected and passed to the platform.

STEP 3

IntelliGrid

Normalisation, asset matching, correlation and severity classification.

STEP 4

Operations Queue

A single ranked queue with ownership and status history.

STEP 5

Work Order

Asset, priority, SLA and assignee carried forward automatically.

STEP 6

Technician

Mobile execution with evidence, sign-off and closure.

Business benefits

Shorter time from detection to dispatch Fewer duplicate alarms and nuisance call-outs Defensible record linking every fault to its resolution Operators working from one queue instead of several consoles One operating picture for a single site or a whole portfolio